STYLE CURATED BY FASHION ADDICTS

FAQ

Shipping

You will be provided with the tracking information once your order ships which will include the name of the carrier. Give 1-3 business days for processing before the order ships. 

Most Orders with standard shipping will take around 2 weeks, from order processing to delivery. But all pieces could arrive up to 4 weeks after order is placed due to customs and shipping delays. For faster shipping we offer a flat rate $25 option, this will decrease shipping time to 7-10 days, contact us for this option. We have no faster shipping options available because we work factory direct with global suppliers. If you have a due date or special event date, let us know and we will do our best to meet it. Because our site is curated with multiple reputable suppliers, If your order contains a variety of products, your order may be split up into multiple shipments, shipped at different times and arrive separately. Your items will be shipped as soon as they are ready and you'll receive a shipping notification for each shipment in your order which includes tracking. Please contact us with any additional questions about the shipping process or times, with your address and the product code so we may give you our best estimated delivery speed for your order. 

Please Note: In rare cases international packages may be held in customs, and additional delays can occur with shipping companies during all holidays, please be aware of this, we do our best to get your order out promptly, we appreciate your patience with any unforeseen delays. 

Customs: We ship with low value and with standard shipping carriers to help you avoid duties and taxes charges. In rare cases, usually only with larger orders or express orders (Those shipped with DHL/Fedex/UPS) your package may incur a customs brokerage fee or duties and taxes charge. We help to offset this cost with free shipping over $150, but are not liable for any customs duties/taxes/brokerage fees your country may charge at entry. 

RETURNS:

Returns:

We offer returns for exchange or store credit. Refunds will be provided on a case to case basis, if there is a proven error with the product, after our team has assessed the issue. This is done by sending the product back to us, or sending us clear photos of the issue info@glamandpop.com

Please contact us before sending back any returns, we do not want to put you out if it's unnecessary, so let us assess the issue with you first, if we need you to ship the item back we will provide the closest return address for cost. Customer pays one way return shipping on exchanges, we will cover the cost to send your new size or product out to you. Because there is costs involved in both directions on both our company and our customers on an exchange, If you have any questions about fit or sizing, please don't hesitate to email our customer service to help with sizing. Returns can be sent to a USA or Canada return address. Please email us for product returns, refunds and exchanges. Info@glamandpop.com

Exchanges:

Exchanges must take place no later than 2 weeks after your package has arrived. We do not refund return shipping charges unless there is a proven product error or flaw. We except 1 exchange per original transaction, meaning, you can not exchange for an item because you chose the wrong size, and then exchange your exchanged item because you again chose the wrong size. If you're not sure about sizing, let us give our best recommendation. Our sales assistants can flat measure garments, tell you about the fabric and the stretch, the length of the hem and many other things that could effect the fit, so please don’t hesitate to contact.

Defective, Flawed Product:

We choose reputable suppliers that sell internationally with great reviews. If by some fluke manufacturing defect your garment is defective or sub-par, we will except a return for refund on a case to case basis, please contact us to discuss. The defective item must be photographed and have the image approved by our team that the flaw was because of a manufacturing problem. This is because we do not want customers ruining products so that they can return for refund. We do our best to keep our customers satisfied and are always happy to discuss any issues by email, and work with you to make sure you are satisfied, we understand buying online is difficult and we will do our best to make sure you end up with a product you love. We do not recommend seeking customer service through our facebook page or other social media, please use email info@glamandpop.com and quote your order number and let us know your issue in detail. Thank you for your understanding

-Glam And Pop Team

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